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Paleta Startups

Refund Policy

Customer satisfaction is our priority. Please read our return policy carefully before placing your order.

Eligible Returns

Returns are accepted only if:

  • Wrong product received.
  • Damaged product received.
  • Manufacturing defect.

Non-Returnable Products

The following items cannot be returned:

  • Personalized products.
  • Customized products.
  • Products damaged due to misuse.
  • Products returned without original packaging.

Return Request

Return requests must be raised within 48 hours of receiving the product by contacting our customer support with clear photos or videos.

Refund Process

After inspection and approval:

  • Refunds are processed within 5–7 business days.
  • Refunds are issued to the original payment method.

Replacement

If the product is eligible, we may offer a replacement instead of a refund.

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